The cabin was dirty when got there even after it was supposedly cleaned all of the furniture is outdated and worn out and the carpet stinks through out the cabin for what is charged for rental the couches and tables should be in better condition then they are we even had light fixtures that were falling out of the ceiling in the restroom and wasp inside of the fixtures which made showering very unpleasant and the whole cabin feels like its leaning to one side and because of that water doesn't drain right and all of the doors close or open to that side of the cabin .also someone should be inspecting the silverware and plates and pans for cleanliness because there was still food stuck on them from the last renters and the fridge was really disgusting . The second night after entering the apartment after the pool closed at 11 pm they called security again. When we arrive at the waterfalls edge cabin the Firewood we had requested was plenty. When we’d turn the lights on in the main downstairs bedroom, the power would trip the other downstairs bedroom. I never got a call from a manager to fix this problem. The guest services agent with whom I spoke on Friday night said you would remove the cleaning fee charges and I’ve not got the refund and been receiving the runaround ever sense. I was told they couldn’t do anything to fix it, I would just have to go to the breaker box and turn them back on.
Hot tub worked and view was amazing Stayed in "View from the Top", but we were sent to the wrong cabin upon arrival. However, it is on par with other pet friendly cabins that we have rented. We chose this "luxury" cabin to celebrate my parent's 55th wedding anniversary with my siblings. Cabins of the Smoky Mountains Reviews 711 • Average . The surfaces were thick with dust and many windows had thick cobwebs in the INSIDE. This cabin was beautiful but very dirty. " The cabin was very nice and views were great. Cabins of the Smoky Mountains Reviews 720 • Average . Bed was comfy. We absolutely loved this place!
We assumed she was cleaning lady. Cabins of the Smoky Mountains: Don't waste your money!! In almost 1 wks time you did nothink to fix our wi fi knowing we could not even call out or receive calls. Blinds were broken. We were only cabin with a rental in this development. We have a 16 month old and it was all over his clothes.
The cabin was even better than the pics online. It was everywhere in the little laundry room and there were dishes left in the dishwasher. The condo was nice and clean. This attractively decorated studio style log cabin contains handcrafted log furniture that is accented with that Smoky Mountain appeal. We are in state of crisis in this country. I called the customer service AGAIN 3rd time around 9 or 9:15pm and the lady told me that there was NEVER a request put in when I called the 2nd time. We couldn't shower or use the bathroom Sat or Sunday morning. We spent almost a year saving for this and the company did not care one bit. It did have a nice mountain top campfire pit with movable, plastic benches around it. We were lied to repeatedly about our WiFi and why it NEVER worked the entire six days we rented Mountaintop Mansion of Gatlinburg Falls. It was 87 degrees inside the cabin when I got there. See business transparency It was very stressful dealing with this situation and NO ONE from Cabins of the Smoky Moutains even tried to rectify this issue. - See 436 traveler reviews, 455 candid photos, and great deals for Cabins of the Smoky Mountains at Tripadvisor. View from the Top is a good, pet friendly cabin. I told her they could come in the cabin while I was gone to dinner. Our family had a wonderful time. We would love to stay again should we plan to visit Gatlinburg in future for sure. The Wifi went in and out and was mostly unusable.
You couldnt even enjoy the view there was so much trash behind the cabin, trash bags in the trees, so mich moss on the windows u could barely see out and oh wait did i forget to mention tons of cob webs hanging from the ceiling right where we slept!
756 people have already reviewed Cabins of the Smoky Mountains.
It was a great view. Close to downtown Gatlinburg and close to trails. Guess what?? He was very professional and said that the "receiver"(which may not be the correct term) was stuck on the unit outside between hot and cold. The cabin has some age on it, and could use a good, thorough rug cleaning. We had wine and snacks waiting for us! See business transparency The drive way is long and has a hairpin turn on the way up - be prepared to test your driving skills. I made a review on the one cabin we did have some problems. The cabin was beautiful but from the moment we arrived we started having problems. I would NEVER rent from this scam business again! Search over 400 rental cabins in Gatlinburg, Pigeon Forge and the Smoky Mountains. I wouldn't say anything about it if the floors hadn't been swept or vacuumed. All of the amenities worked except the upstairs loft TV had a sound issue that I reported. My rental was for 4 people first night only had two wash clothes called for additional wash clothes I got them (went to local store and purchased some.) At one point, we were blocked in driveway for 45 minutes because we were blocked by massive construction trucks. Would recommend for guests who have pets. Our cabin was beautiful, quiet, close to attractions, and very clean.