)New Zealand dairy co-operative Fonterra has selected Indian technology firm HCL Technologies to modernise and manage its entire information technology (IT) infrastructure.Under the multi-year partnership, HCL will consolidate all of Fonterra’s technology suppliers and bring together the IT infrastructure services under one umbrella.The consolidated technology services could strengthen Fonterra’s employee experience in navigating across its business operations.The partnership will also extend HCL’s footprint in New Zealand to three offices within the country, adding 60 new jobs in the Waikato region. This week Fonterra was due to move from the request-for-information to request-for-proposals stage for a second big IT deal, this time involving application support - which the Herald understands is also a multimillion, multi-year contract.
"We really hope Fonterra look at the bigger picture here and their role in the ecosystem when making future procurement decisions." After sending $20m contract to India's HCL in February, Fonterra told to 'buy-local' for new tender - NZ Herald New Zealand Herald It also operates in Australia, Asia and elsewhere.
That notwithstanding, the CEO said Fonterra would contribute some $11 billion to NZ's economy this year.On the go and no time to finish that story right now? Fonterra made its final choice between two India-based companies, Tata Consulting Services and HCL (Hindustan Computers Limited).
HCL is also a known quantity to Fonterra CIO Piers Shore, the US ex-pat who was brought on board by Miles Hurrell after he became CEO in August 2018. On this point, the Fonterra spokeswoman said: "HCL has a significant New Zealand presence and the service desk supporting Fonterra will be Hamilton-based. A person close to the "Infrastructure as a Service" (IaaS) contract awarded in February told the Herald the multi-year contract was worth about $20 million per year. The Herald understands Datacom is also in the running.
"We were disappointed when Fonterra selected an offshore company for their Infrastructure as a Service provider when there are great New Zealand-owned options in this space," Victoria MacLennan, co-chair of local IT industry lobby group NZ Rise, told the Herald. On May 20, Hurrell HCL and its rivals typically use a mix of offshoring and "in-shoring" (working in a company's home country) for major contracts.
Your News is the place for you to save content to read later from any device.
HCL, meanwhile, says the partnership will extend its presence to three offices around New Zealand. The technology edge services provided by HCL will enhance Fonterra’s employee experience, to navigate through their business operations. AUCKLAND, New Zealand & NOIDA, India--(BUSINESS WIRE)--Global technology company HCL Technologies (HCL), today announced a new large contract with New Zealand dairy co-operative Fonterra …
(Credit: Fonterra Co-operative Group. HCL, which does not begin its IaaS contract until August, already has some application support business with Fonterra. But some service desk operations were outsourced to India (to a different vender, and were impacted when a government lockdown saw Indian staff sent home. Register with us and content you save will appear here so you can access them to read later.
With revenue of more than $1.3 billion last year and 5500 staff, Datacom is neck-and-neck with Fisher & Paykel Healthcare as the largest homegrown technology company. Local support services for Fonterra employees will be based at its Hamilton Delivery centre.HCL Technologies Australia & New Zealand executive vice president and country manager Michael Horton said: “We have been supporting Fonterra for over a decade by managing its IT application support and maintenance portfolio including SAP.“We are delighted to expand our partnership with Fonterra to modernize and manage the entire technology infrastructure.“This will enable us to further support both Fonterra’s business strategy as well as the agri-tech sector overall in the region.”Fonterra chief information officer Piers Shore said: “Fonterra is pleased to be able to draw on HCL’s global scale and efficiency.“Fonterra employees have said there is room for us to improve the tools and technologies we use on a daily basis at work and this partnership with HCL will allow us to make major improvements for our employees in terms of end-user experience and provide the digital foundation to our transformation initiatives.“Additionally, this partnership will enable us to improve our cyber security framework and strengthen our critical IT foundation.