Browse. Search. Learn. Why or why not?Yes; When you have positive customer relations, you are making customers happy.How do customers feel when a business has positive customer relations?This makes customers feel good and important about the business.To build positive customer relations, should businesses be proactive or reactive? Start studying Customer Service Chapters 1 and 2 Test. Reacting well to them isn't enough; you should try to prevent.Describe the importance of positive customer relations as it relates to customers.Today's customers are demanding. Only $1/month.
(Target market)How does the business environment relate to customer relations?You want the customer to feel comfortable and welcome so there is repeat service.It provides convenience as well as more opportunities for touchbacks.How do a business's people affect its customer relations?Why is it important for a business to pay attention to its internal customers (employees)?They provide service as well, and the business relies on them to make the business look good and have good customer relations.Describe the relationship between communication and positive customer relations.Good communication leads to positive customer relations.How should businesses approach customer complaints?How can a business show gratitude to its customers?They can establish award programs for customers who have repeat business.Describe how employees should demonstrate courtesy and friendliness toward customers.Always be polite and courteous to your customers.
Which of these things irritate you most?How do you define good customer service? Test. Write. Start studying CUSTOMER SERVICE exam questions. A comprehensive database of more than 110 customer service quizzes online, test your knowledge with customer service quiz questions. Upgrade to remove ads.
Flashcards. Gravity. Match.
STUDY. Log in Sign up. Spell. Write. Gravity. Customer expectations 3. Terms in this set (97) Online merchant Zappos.com has a very sophisticated system that measures the speed of call handling in an effort to make each customer call as brief as possible. Products/ deliverables: a product or deliverable may be tangible (can see the products or service Intangible: service that is provided to the customer.
Industry standards (know what the customer wants) also know what your competition is doing 2. Always put the customer first in the conversation.How should businesses approach making promises to customers?Businesses should always keep their promises to customers.Describe how employees should demonstrate helpfulness toward customers.Businesses should be proactive (stay on top of things).How should a business approach touch points (customer interactions)?They should approach them with the customer in mind. Match. Customer Service Test. Choose your answers to the questions and click 'Next' to see the next set of questions. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Learn vocabulary, terms, and more with flashcards, games, and other study tools. wildcrazy. Why?Proactive: Businesses should stay ahead of issues so they don't happen. Our online customer service trivia quizzes can be adapted to suit your requirements for taking some of the top customer service quizzes. marketleader. This also cuts down on time.Describe the importance of positive customer relations as it relates to employees.Businesses with positive customer relations usually have courteous and hardworking employees who provide the customer service.How do business processes relate to customer relations?When business processes go well, it's easier for the business to maintain positive customer relations.
Created by. 5.
Customer Service Skills Chapter Exam Instructions. Choose from 500 different sets of customer service flashcards on Quizlet. Learn customer service with free interactive flashcards.